I have implemented the whisper coaching by updating the silent monitoring to WHISPER_MONITOR, however the customer on his extension can still hear the supervisor's voice. Is there anything missing out in my program/event that i need to implement to block the customer from listening to the conversation between agent- and - supervisor?
Solved! Go to Solution.
Thank you so much.
Kindly can you advice which model specifically that this feature may work well with or any that you tested this feature in?