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Cisco CCX v11 web administrative interface cant access

Hi! I have ERR_CONNECTION_TIMED_OUT for some reason. Already tried to restart Cisco Tomcat service but it didnt help

 

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Cisco SCSI Watchdog [STARTED]
Service Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTING]
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CallManager Serviceability[STOPPED] Commanded Out of Service
Cisco Certificate Change Notification[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco DRF Local[STOPPED] Component is not running
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco Finesse Tomcat[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STOPPED] Commanded Out of Service
Cisco Syslog Agent[STARTED]
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STOPPED] Commanded Out of Service
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STOPPED] Commanded Out of Service
Cisco Unified CCX Administration[STOPPED] Commanded Out of Service
Cisco Unified CCX CVD Dependent Webapp[STOPPED] Commanded Out of Service
Cisco Unified CCX Cluster View Daemon[STARTED]
Cisco Unified CCX Configuration API[STOPPED] Commanded Out of Service
Cisco Unified CCX DB Perfmon Counter Service[STARTED]
Cisco Unified CCX Database[STARTED]
Cisco Unified CCX Engine[STARTED]
Cisco Unified CCX Notification Service[STARTED]
Cisco Unified CCX Perfmon Counter Service[STARTED]
Cisco Unified CCX SNMP Java Adapter[STARTED]
Cisco Unified CCX Serviceability[STOPPED] Commanded Out of Service
Cisco Unified CCX Socket.IO Service[STARTED]
Cisco Unified CCX Voice Subagent[STARTED]
Cisco Unified CCX WebServices[STOPPED] Commanded Out of Service
Cisco Unified Intelligence Center Reporting Service[STARTED]
Cisco Unified Intelligence Center Serviceability Service[STARTED]
Cisco Unified Serviceability RTMT[STOPPED] Commanded Out of Service
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Platform Administrative Web Service[STOPPED] Commanded Out of Service
SNMP Master Agent[STARTED]
SOAP -Log Collection APIs[STOPPED] Commanded Out of Service
SOAP -Performance Monitoring APIs[STOPPED] Commanded Out of Service
SOAP -Real-Time Service APIs[STOPPED] Commanded Out of Service
System Application Agent[STARTED]
Cisco Serviceability Reporter[STOPPED] Service Not Activated
Primary Node =true

1 ОТВЕТ 1
Valeriy Kuznetsov
Cisco Employee

Hello,

There's issue with Database, it is in STARTING position for some reason.

A Cisco DB[STARTING]

 

Database should be fixed first. You can try to restart server as best effort approach, otherwise open ticket with Cisco TAC.