Config archive failing for 3850 switches

[Alex Tsonis]

Hello Cisco Community,

when I try to archive the config of a 3850 switch in Cisco Prime 3.1 I get partial success and  an error message: Error in archiving for device 'XXXXXXXXXX'

Is this related to the bug CSCuz89124? Has anyone else faced a similar problem and is there any solution?

Thank you very much!

[Mark Malone]

Hi

have you tried upgrading any of the 3850s , I had an issue like this and upgrading the switches fixed it, my 3850s are running 3.6.6 MD

[Alex Tsonis]

Hi and thank you for your answer!

The switches are new, just installed them. They are running 3.7.4E. Do you think an upgrade is necessary?

[Mark Malone]

Well that image is fairly new so probably not we were on like 32 or something whe n we faced that  , do you have all the device packs installed in Prime up to the latest available  , you need them too,  our nx-os devices wouldn't register either until we added all the device packs

[Alex Tsonis]

Hmmm, I don't know about the device packs. How can I check this out?

[Mark Malone · Accepted solution]

Heres the link to device packs for 3.1 to download , there easy to install but important for Prime

https://software.cisco.com/download/type.html?mdfid=286304360&flowid=79748

heres the install guide

http://www.cisco.com/c/dam/en/us/td/docs/net_mgmt/prime/infrastructure/3-1/release/notes/pi31-device-pack-readme.pdf

[Alex Tsonis]

Dear Mark,

thank you very much for your help!

[Mark Malone]

no problem hopefully that gets it working for you