Core switch 3850 errors

[amalmichaelvj]

NGWC_COMMON-1-WDOG_CPUHOG: 1 fed: CPU usage time exceeded 110760000 msecs. : -Traceback=1#91eacdd5ab5f666143bd602d5d412438 pthread:2EBA
0000+C45C :5524A000+51E77C :5524A000+47EF50 :5524A000+2A52B0 :5524A000+799784 :5524A000+78F6A8 :5524A000+78FEB0 :5524A000+790478 :5524A000+790D10 :5524A000+7599
B8 ngwcutils:2B600000+BE84 ngwcut   

is this a bug?

How can we fix it?

IS this critical??

[Philip D'Ath · Accepted solution]

What mode 3850 are you running (show inventory) and what software version are you running?

[amalmichaelvj]

Philip,

Eastern-Core_Switch#show inventory
NAME: "c38xx Stack", DESCR: "c38xx Stack"
PID: WS-C3850-48T , VID: V04 , SN: FCW1911D18A

NAME: "Switch 1", DESCR: "WS-C3850-48T"
PID: WS-C3850-48T , VID: V04 , SN: FCW1911D18A

NAME: "Switch 1 - Power Supply A", DESCR: "Switch 1 - Power Supply A"
PID: PWR-C1-350WAC , VID: V01 , SN: ART2014F3UK

NAME: "Switch 1 - Power Supply B", DESCR: "Switch 1 - Power Supply B"
PID: PWR-C1-350WAC , VID: V01 , SN: LIT1906127B

NAME: "Switch 1 FRU Uplink Module 1", DESCR: "4x10G Uplink Module"
PID: C3850-NM-4-10G , VID: V01 , SN: FOC20162SNT

NAME: "TenGigabitEthernet1/1/1", DESCR: "1000BaseSX SFP"
PID: GLC-SX-MMD , VID: V01 , SN: FNS19250FE5

NAME: "TenGigabitEthernet1/1/2", DESCR: "1000BaseSX SFP"
PID: GLC-SX-MMD , VID: V01 , SN: FNS19250FHB

NAME: "TenGigabitEthernet1/1/3", DESCR: "1000BaseSX SFP"
PID: , VID: , SN: AGA120210MD

NAME: "TenGigabitEthernet1/1/4", DESCR: "1000BaseSX SFP"
PID: , VID: , SN: AGA120210GF 

Switch Ports Model SW Version SW Image Mode
------ ----- ----- ---------- ---------- ----
* 1 56 WS-C3850-48T 03.06.00E cat3k_caa-universalk9 INSTALL

[Philip D'Ath · Accepted solution]

That is not a good release.  I would prompt upgrade to  3.6.5E.

https://software.cisco.com/download/release.html?mdfid=284455426&softwareid=282046477&release=3.6.5E&relind=AVAILABLE&rellifecycle=MD&reltype=latest