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Contributor

CSCui26960 - jabberLocalConfig.xml does not exist sometimes - 1

        Last August this bug had a fix targeted for 9.6  Then the 9.6 bug fixes came out in October and this was not in there.  But the BUG ID still says it is fixed but no workaround provided or version where it is fixed.

This is an increasing issue for our HCS customers.  What's the story?  When is it fixed?  Is there a aworkaround?

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1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

CSCui26960 - jabberLocalConfig.xml does not exist sometimes - 1

Understood.  I have contacted the developers on this and will get back to you once they have made the correct changes.  I apologize for any inconvenience.

8 REPLIES 8
Cisco Employee

CSCui26960 - jabberLocalConfig.xml does not exist sometimes - 1

Hello,

Thank you for the feedback.  Could you please provide me with the exact version of Jabber for Windows 9.6 you are currently running?

Thanks!

Contributor

CSCui26960 - jabberLocalConfig.xml does not exist sometimes - 1

You mis-understood the question.  We are waiting to find out which version to run.  We want to know which version will have this bug fix.

We run 9.2.2 and 9.2.4 at the moment.  We need a path and expected fix date for this bug. The BUG ID has incorrect information as it says it is fixed but does not say where or how to fix it.

Cisco Employee

CSCui26960 - jabberLocalConfig.xml does not exist sometimes - 1

The bug will be fixed in the upcoming release of 9.6.  9.6 has not been released yet.  9.2.6 was released in October, not 9.6.  Once 9.6 is released you will be able to download it from cisco.com and that version will contain the fix.

Thank you,

Robbie

Contributor

CSCui26960 - jabberLocalConfig.xml does not exist sometimes - 1

I am not looking at 9.2.6 information.

I am in the 9.6 EFT and they gave us the XLS of bugs fixed in 9.6  This bug was not on it.  So I went back to the bug tool and saw that on Nov 20th they removed the information on the "Fixed In" section.  Now it does not show anything.

Can you please get somone to update that bug ID so I can show it to my customer?  right now they are furious that it was set to be fixed and is now empty.

Cisco Employee

CSCui26960 - jabberLocalConfig.xml does not exist sometimes - 1

Understood.  I have contacted the developers on this and will get back to you once they have made the correct changes.  I apologize for any inconvenience.

CSCui26960 - jabberLocalConfig.xml does not exist sometimes - 1

I'have the same problem with the jabber's version 9.2.6 buil 12639 and build 107xx, when PC reboot, the Jabber restore the default connection settings of the server type in the jabberLocalConfig.xml's file.

I'have you any update for this issue?

Thanks.

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Beginner

CSCui26960 - jabberLocalConfig.xml does not exist sometimes - 1

Hi Gilles,

The version with the fix for this defect, Jabber for Windows 9.6, still hasn't been released. Rest assured, our developers are working overtime to get it out the door as quickly as possible.

-Tim

CSCui26960 - jabberLocalConfig.xml does not exist sometimes - 1

It's ok, i have test the jabber for windows 9.6 and it's fix my problem

thanks.

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