Since Java 7 is currently at update 45, it might be worthwhile to try the latest update first in case the Java issue was a regression bug in the Java runtime. Others have reported taht it works just fine with Java 6.
The internal notes of the bug report that the JVM is requestung JAR files and the IIS server is rejecting them with a 401 unauthorized error. A wireshark trace might illustrate the issue.
There is no indication that there is an issue with the Cisco product at this point. The bug is "Postponed" awaiting feedback from Oracle.
Some cases suggest this may be a variant of CSCug37698,
1. Asset Recovery EMEAR - Scope2. Cisco Returns Portal – Quick Overview3. Direct Web Access – Options and Walkthrough4. POWR Tool and How to Return - Quick guide and Scenarios5. Returned but not closed - Frequent Scenarios6. I cannot return my faulty part...
Full analysis if the problem
The root cause behind this problem is the delay in sync between CUCM and CCX.
CCX and CUCM has an automated sync mechanism which might vary from 5 - 10 minutes based on various parameters.
Also there is an option to sync...
1. Asset Recovery EMEAR - Scope· Supporting faulty Service RMA returns· Providing and creating Outstanding Open RMA reports to partners· Handling invoice creation for non-returns· Initiating Certificates of Destruction for parts containing security data· ...