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Beginner

CSCus47112 - UCCX CUIC roles set to default on synctocuic

Does anyone have any input on a workaround on this? It is very aggravating to my customers trying to access the CUIC and getting their permissions reset everyday. I tried creating a non AD integrated user and giving it permissions in CUIC but overnight it gets reset as well. the only account that is usable everyday is ccmadmin.

4 REPLIES 4
Cisco Employee

Try assigning the privileges

Try assigning the privileges to individual user rather group... It worked for me

Beginner

srruppa. 

srruppa. 

Can you be clearer here? What exactly are you suggesting? I edit the user and give them the reporting role and I still see the permission gone the next day. Am I missing something? Please advise. My version is 10.6(1.11001.31).

Cisco Employee

Hello Julius,

Hello Julius,

I faced a similar issue with one of my client (10.6.1). Every day in the CUIC, the supervisor group when assigned to a user, would get reset. It happens every-time a new entry is added to CUCM and a sync is performed on the CUIC.

It is a bug, and the workaround I preferred is and since in my case it only occurred for supervisor group. I rather gave the necessary supervisor privileges to individual user instead of assigning the user with the supervisor group(which is the cause of the problem).

Alternatively, for convenience, a new supervisor group with a name say "SupervisorNew1" be created with necessary access permissions and assign it to users. It may also work.

Hope it clarified your doubt?

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Beginner

Thank you sruppa, but this

Thank you sruppa, but this was my solution.

https://supportforums.cisco.com/discussion/12615926/cuic-user-losing-group-membership-every-day

Hopefully it will save other people time.

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