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Beginner

CSCvg76031 - IMP services stuck in starting state after fresh install/upgrade

I am doing a PCD upgrade for the IMP servers and it cannot continue after the first server because the (PAWS) service is down amongst a few others on the primary.  Using the 12.5(1) latest upgrade file.

 

What is the fix for this Cisco?

15 REPLIES 15
Nat Beginner
Beginner

Re: CSCvg76031 - IMP services stuck in starting state after fresh install/upgrade

Hello,

same issue here with a manul upgrade (no PCD)

many services stuck in starting mode with no possibility restart it properly..

any clue?

regards

Nat

Everyone's tags (3)
Beginner

Re: CSCvg76031 - IMP services stuck in starting state after fresh install/upgrade

I was told by TAC to try this on the IMP server, then restart server.

set replication-sync monitor disable

I am going to test this tomorrow. If you test earlier please let me know!

Highlighted
Beginner

Re: CSCvg76031 - IMP services stuck in starting state after fresh install/upgrade

Hi Michael,

Yes i was told the same from TAC.

and it works like a charm :) so great news. i already faced this issue twice on 2 different migrations...

Regards

Nat

Beginner

Re: CSCvg76031 - IMP services stuck in starting state after fresh install/upgrade

Don't forget to re-enable "replication-sync monitor" after the services are all started :)
Beginner

Re: CSCvg76031 - IMP services stuck in starting state after fresh install/upgrade

Hi guys,

It works for me. I was doing the upgrade from 11.5 to 12.0.

 

Thanks for the tip.

 

 

 

Beginner

Re: CSCvg76031 - IMP services stuck in starting state after fresh install/upgrade



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If I was you I would consider the jump to go to 12.5.



12 is buggy. Cisco barely do any fixes for 12.0 and basically all future effort goes into 12.5.



Beginner

Re: CSCvg76031 - IMP services stuck in starting state after fresh install/upgrade

Needed to use this on a 11.5 SU3 to 12.5 SU1 upgrade. I didn't reboot the servers after applying the command, and they started all the services on their own. I'll still reboot though. Saved me a TAC call! 

Beginner

Re: CSCvg76031 - IMP services stuck in starting state after fresh install/upgrade

Yep agreed. Looks like this is just generally a good idea after you upgrade.

Beginner

Re: CSCvg76031 - IMP services stuck in starting state after fresh install/upgrade

I have ran this command and it did not work for me.. Presence Engine still showing in starting state.  Version 12.51.11900-117. Anything else I can try?

Re: CSCvg76031 - IMP services stuck in starting state after fresh install/upgrade

@TracyLogan2685 Did you resolve your issue? I am running into the exact same issue you are on a fresh install. 

Beginner

Re: CSCvg76031 - IMP services stuck in starting state after fresh install/upgrade

Hi Joe ,

 

Any luck with the service issue ? , i have run in to same issue as well .

 

Regards

 

Thilina

Beginner

Re: CSCvg76031 - IMP services stuck in starting state after fresh install/upgrade

Did you run the command and then reboot the IM&P server? Then wait about 5-10 minutes after it reboots.

set replication-sync monitor disable

 

 

Beginner

Re: CSCvg76031 - IMP services stuck in starting state after fresh install/upgrade

Hey mate , thanks.

Yeah , I already tried that. but no luck :(

Re: CSCvg76031 - IMP services stuck in starting state after fresh install/upgrade

Ended up having to open a TAC case. It was an issue where the server was built with the hostname capital letter, node name in lower case, and it caused issue with the hosts file. TAC had to get root access and issue a command to modify the host file. 

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