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CSCvh16254 - ECE Couldn't connect to host, port: outlook.office365.com, 993; timeout 59000

Alert:- m115165lems0001:Runigems:major:iGEMS:iLA: ADVMAN GMT+0000 <@> ERROR <@> [96:RxInstance id : 999] <@> ProcessId:12548 <@> PID:1 <@> UID:12 <@> UserSessionId: <@> com.egain.mail.module.retriever.service.RxProcess <@> connectToServer <@> I18N_EGML_RETRIEVER-EXCEPTION prod_ece@address.com <@> [ LOG - emsg:logeservice:os ]

 

Logs for Ref:-

com.egain.mail.module.retriever.service.RxProcess <@> createSession<999> <@> Setting session debug flag as false <@>
2020-04-09 17:04:01.813 GMT+0000 <@> ERROR <@> [96:RxInstance id : 999] <@> ProcessId:12548 <@> PID:1 <@> UID:12 <@> UserSessionId: <@> com.egain.mail.module.retriever.service.RxProcess <@> connectToServer <@> I18N_EGML_RETRIEVER-EXCEPTION prod_ece@address.com <@>
com.sun.mail.util.MailConnectException: Couldn't connect to host, port: outlook.office365.com, 993; timeout 59000;
nested exception is:
java.net.ConnectException: Connection refused: connect
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:740)
at javax.mail.Service.connect(Service.java:366)
at javax.mail.Service.connect(Service.java:246)
at com.egain.mail.module.retriever.service.RxProcess.connectToServer(RxProcess.java:2936)
at com.egain.mail.module.retriever.service.RxProcess.retrieveMailsForHostRecur(RxProcess.java:1303)
at com.egain.mail.module.retriever.service.RxProcess.retrieveMailsForHost(RxProcess.java:1217)
at com.egain.mail.module.retriever.service.RxProcess.retrieveMails(RxProcess.java:1189)
at com.egain.mail.module.retriever.service.RxInstance.startInstance(RxInstance.java:108)
at com.egain.platform.framework.dsm.common.ThreadPool$PoolThread.run(ThreadPool.java:107)
Caused by: java.net.ConnectException: Connection refused: connect