CSCvh95196 - ENH Ability for a UCCX Finesse Agent to login using any extension (drop down, multiple extensions)
We really really REALLY want this too. We have a service model where our staff are asked to do work at different locations frequently but we can't do extension mobility for everyone (nor does it make sense when simply working from the office next door for a couple hours as a one-off). Because of this, we have a need for staff to be able to join the respective CSQ where they are working and use their own username and password at the currently seated extension. The only other alternative is for the contact center to be designed around "service accounts" so that the service account is what is used to sign into phones for work - "eeewwww". Service accounts don't allow for accountability and a manager would have to coordinate a schedule to contact center report results to know who what using what service accounts at what time, again, "eeewwww".
UCCX has needed this multiple IPCC extension sign-in ability (maybe based on "phones you can control" in the end-user settings?) for a very long time!
Users of Cisco's PRR (Product Returns and Replacement) tool will notice some minor changes to the layout and naming of certain fields in the "Site Information" page, starting on November 18th, 2019.
In addition to these User Interface (UI) formatting cha...
I'm having trouble performing a baremetal install of VIRL 1.6.65 on my Dell Server. I keep getting " failed Executing 'grub-install /dev/nvme0n1'. failed. this is a fatal error" I suspect it has something to do with the Partition Table: gpt.An...
I would like to introduce you to a new process flow called Intelligent RMA Experience (IRE), which is available for a select few product families.
As part of this process, we would like to leverage the CISCO Intellectual capital we have build over...
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The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. We do it by providing an...