CSCvi65059 - Catalyst 9k Switch - Last reload reason is not updated correctly under "show version" - 3

[cal-itinfo]

Hi Team,

We are getting auto reboot issue on cisco model C9200L-48P-4X-E.

Is there bug in that IOS?

ROM: IOS-XE ROMMON

BOOTLDR: System Bootstrap, Version 16.10.1r [FC3], RELEASE SOFTWARE (P)

SWITCH84 uptime is 5 days, 9 minutes
Uptime for this control processor is 5 days, 12 minutes
System returned to ROM by unknown reload cause - reason ptr 0xF, PC 0x0,address 0x0
System restarted at 11:20:26 IST Thu Jun 3 2021
System image file is "flash:cat9k_lite_iosxe.16.09.02.SPA.bin"
Last reload reason: unknown reload cause - reason ptr 0xF, PC 0x0,address 0x0

[Leo Laohoo · Accepted solution]

Post the complete output to the following commands: 

dir flash:
dir flash:core
dir crashinfo:

[cal-itinfo]

SWITCH84#dir flash:
Directory of flash:/

105250 -rwx 343934509 Jan 1 1970 06:13:08 +05:30 cat9k_lite_iosxe.16.09.02.SPA.bin
105251 drwx 4096 Jun 3 2021 11:18:23 +05:30 .installer
105253 -rw- 407 Jun 3 2021 11:18:25 +05:30 bootloader_evt_handle.log
105254 drwx 4096 Mar 9 2019 23:42:32 +05:30 core
8097 drwx 4096 Mar 9 2019 23:39:47 +05:30 .prst_sync
32385 drwx 4096 Mar 9 2019 23:39:59 +05:30 .rollback_timer
40481 drwx 4096 Mar 9 2019 23:40:01 +05:30 tech_support
48577 drwx 4096 Jun 3 2021 11:18:41 +05:30 dc_profile_dir
105255 -rw- 139 Jun 3 2021 11:18:42 +05:30 boothelper.log
105256 -rw- 123888 Jun 3 2021 11:19:00 +05:30 memleak.tcl
105258 drwx 4096 Mar 9 2019 23:42:51 +05:30 .dbpersist
48579 drwx 4096 Mar 9 2019 23:42:11 +05:30 onep
105260 -rw- 2097152 Jun 3 2021 11:21:04 +05:30 nvram_config
105261 -rw- 2097152 Jun 3 2021 11:21:04 +05:30 nvram_config_bkup
105263 -rw- 140 Oct 31 2020 12:33:34 +05:30 boothelper.log.old
105264 -rw- 9676 Jun 3 2021 11:20:52 +05:30 vlan.dat
105268 -rw- 9676 Jun 3 2021 11:23:19 +05:30 stby-vlan.dat

1956839424 bytes total (1502806016 bytes free)

SWITCH84#dir flash:core
Directory of flash:/core/

16194 drwx 4096 Mar 9 2019 23:39:59 +05:30 modules
105259 -rw- 1 Jun 8 2021 12:36:35 +05:30 .callhome

1956839424 bytes total (1502806016 bytes free)

SWITCH84#dir crashinfo:
Directory of crashinfo:/

11 -rw- 0 Jan 1 1970 05:30:53 +05:30 koops.dat
21985 drwx 20480 Jun 8 2021 12:46:30 +05:30 tracelogs
12 -rw- 582942 Oct 31 2020 12:29:35 +05:30 SWITCH84_1_RP_0_trace_archive_0-20201031-122933.tar.gz
13 -rw- 525087 Jun 3 2021 11:13:14 +05:30 SWITCH84_1_RP_0_trace_archive_0-20210603-111313.tar.gz

825638912 bytes total (777936896 bytes free)

[Leo Laohoo]

---

@cal-itinfo wrote:

SWITCH84_1_RP_0_trace_archive_0-20210603-111313.tar.gz

---

Attach this file, I want to have a peek inside.  

Can you also provide the complete output to the following command:  sh log on switch 1 uptime detail

[cal-itinfo]

--------------------------------------------------------------------------------
First customer power on : 03/09/2019 18:11:39
Total uptime : 2 years 3 weeks 2 days 7 hours 5 minutes
Total downtime : 0 years 9 weeks 5 days 6 hours 32 minutes
Number of resets : 10
Number of slot changes : 1
Current reset reason : Reload
Current reset timestamp : 06/03/2021 05:50:11
Current slot : 1
Chassis type : 0
Current uptime : 0 years 0 weeks 5 days 2 hours 0 minutes
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
UPTIME CONTINUOUS INFORMATION
--------------------------------------------------------------------------------
Time Stamp | Reset | Uptime
MM/DD/YYYY HH:MM:SS | Reason | years weeks days hours minutes
--------------------------------------------------------------------------------
03/09/2019 18:11:39 Reload 0 0 0 0 0
03/09/2019 18:18:32 Reload 0 0 0 0 0
03/09/2019 18:25:00 Reload 0 0 0 0 0
05/15/2019 13:10:23 Reload 0 0 0 0 0
05/17/2019 07:35:53 Reload 0 0 0 17 5
05/17/2019 12:53:22 Reload 0 0 0 5 0
05/25/2019 06:48:09 Reload 0 1 0 17 0
05/25/2019 09:53:37 Reload 0 0 0 3 0
07/06/2019 13:58:11 Reload 0 5 6 18 0
10/31/2020 07:06:36 Reload 1 16 5 17 0
06/03/2021 05:50:11 Reload 0 30 4 22 0
--------------------------------------------------------------------------------

[cal-itinfo]

In sys Log I didn't found any records regarding. 

[Leo Laohoo]

Look, there is a strong chance the switch firmware will need to be upgraded.  Let's face it, 16.9.2 is not something to brag about when talking about "stability". 

Have a read of Product Bulletin:  Cisco Catalyst IOS Software Update Program for Cisco Catalyst 9200, 9300, 9400, 9500 and 9600 Series switches.

Pay close attention to the following: 

Free critical updates:

◦    No support contract is required to obtain these software updates.

Free major and minor releases:

◦    No support contract is required to obtain these releases.

---

[cal-itinfo]

So after firmware Upgradation is the issue get resolve?

[Leo Laohoo]

---

@cal-itinfo wrote:

So after firmware Upgradation is the issue get resolve?

---

Yes, the issue could probably get resolved.  
I do not know what the cause of the crash is because you have not provided the file. 

[cal-itinfo]

kindly ping me command

<

SWITCH84_1_RP_0_trace_archive_0-20210603-111313.tar.gz

>

[Leo Laohoo]

Copy that file to a USB stick:  copy crashinfo:SWITCH84_1_RP_0_trace_archive_0-20210603-111313.tar.gz usbflash0: