I run into the Bug CSCvt63366 on CUCM version 18.104.22.16800-115
So I installed the bugfix ciscocm.V12-5-1_CSCvt63366-rtmt_C0060-1.cop.sgn
Unfortunatley I will still not get the Real Time Data with my timezone.
I already unistall RTMT and install ist again.
Is there anything else to do? May a CUCM restart?
Solved! Go to Solution.
I am sorry you are experiencing this problem. Here is a bit more information that may help -
CSCvt63366 is specifically about "RTMT real time data is not populating the call logs"
There is a COP file posted to CCO to address this issue.
In addition to installing the COP file, the user must ensure they install the latest RTMT client and they should delete the "C:\Users\<username>\.jrtmt" prior to logging in via RTMT following the COP file installation.
Once you complete these steps then if you are still having this issue then I recommend opening a case with TAC for further diagnostics.
Thank you for reporting this and thanks for your persistence,
thanks for answer, but I already installed the cop file and also delete the folder and already reinstall the complet RTMT but the failure will remains.
So it seems that I have to open a TAC Case here :/
Hi Susanne, for me it is the same, installed the patch, deleted the directory and also uninstalled /reinstalled RTMT. Still receive no data in RTMT.
Do you have already a solution for it ?
no sorry no solution at the moment.
I will work together with TAC on this. As soon I will have a solution, I will post it here
Hi Susanne, did you get a resolution to this issue? I'm running 22.214.171.12400-152 which should include the fix, but still not working for me.