CSCvu46450 - [ENH] UCCX Need Finesse login to be case-insensitive.

[Javier Aparicio]

Finesse 12.5.1 login is now case insensitive. There is no reference in the RN that warns about the change, and the CSCvu46450 is not updated neither.

When was this change introduced?

[rainerkoehler · Accepted solution]

It was introduced in 12.5(1) SU1 ES02

Release Notes Page 5:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5_1_su1/release/guide/uccx_b_1251su1solution-release-notes.pdf

• User IDs of agents and supervisors are case-sensitive when logging into the Unified CCX Administration
  web interface. To make them case-insensitive, you must install 12.5(1) SU1 ES02.