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is there any work around for that bug antivirus unscannable '0x' body.scan CSCup86350

engahmedsaied
Level 1
Level 1

ā€Ž06-20-2017 04:16 AM - edited ā€Ž03-20-2019 09:24 PM

is there any work around for that bug 

antivirus unscannable '0x' body.scan
CSCup86350
thanks
7 people had this problem
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0 Helpful
3 Replies 3

Andres Vega
Cisco Employee
Cisco Employee

ā€Ž07-05-2017 01:47 AM

Can you confirm what AsyncOS version are you running?

0 Helpful

engahmedsaied
Level 1
Level 1
In response to Andres Vega

ā€Ž07-05-2017 04:23 AM

Model: C390
Operating System: 10.0.1-087
Build Date: 07 Jan 2017 00:00 (GMT +02:00)
0 Helpful

karajulu1
Level 1
Level 1

ā€Ž09-24-2018 03:45 PM

Hi,

Even we have encountered this error message in our ESA.

I'm running ESA C390 version 11.0.1-027.

Also when i try to scan the file manually from ESA, i get the same error message ( the email was quarantined because of encrypted condition )

 

Result :

Anti-Virus scan result was:
McAfee: Clean
Sophos: Unscannable '0x' body.scan

 

Any suggestion around this.

 

Thanks,

0 Helpful
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