10-04-2016 07:34 AM - edited 03-20-2019 09:05 PM
Since our upgrade from UC 10.5.2 to 11.5.1 we’ve lost the ability to transfer to an internal extension on our Call Handler (IVR Auto attendant).
The “Call Action” option that existed in 10.5.2 to allow us to set “Transfer to Alternate Contact Number” under Caller Input has disappeared!
Any idea? I’ve tried for days without success to find an answer.
See attachments - the blue shape indicates what we can't find any more.
Thanks
James
Solved! Go to Solution.
10-04-2016 09:34 AM
Hi James,
There was a bug in older releases of unity connection where the " call action " option would disappear. If you are using english (US) as the default language then can you browse to the option again and click on save to update the database and then see if the option appears.
Aseem
10-04-2016 07:40 AM
Hi James,
Please login on Unity Connection Administration and browse to
System Settings/General Configuration page, check if it shows "language wanted" as the default system language? If yes, just click Save and check if the Call Action is visible.
Aseem
(please rate if useful)
10-04-2016 08:21 AM
Aseem,
Thanks for the reply. I have checked and it looks ok, says English (United States).
James
10-04-2016 09:34 AM
Hi James,
There was a bug in older releases of unity connection where the " call action " option would disappear. If you are using english (US) as the default language then can you browse to the option again and click on save to update the database and then see if the option appears.
Aseem
10-04-2016 09:42 AM
That worked, I simply saved settings and restarted. Not sure why but sounds like the same bug you mention after upgrading to 11.5.1
Much appreciated.
10-04-2016 09:17 AM
What's you exact release??? I'm running 11.5.1.10000-6 and I still have all those options
10-04-2016 09:43 AM
Same release as you. Solved now though, see below reply and thanks.
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