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Tyler Langston
Community Manager
Community Manager

Cisco's Jami Stewart  (Vice President, Customer Experience CX Centers Americas) & Ambrose Taylor (Customer Delivery Engineering Technical Leader) announce some of the ways TAC is transforming documentation and simplifying self-service.

Cisco Support Services’ TAC is on a quest to improve self-service offerings, make information easier to find, and help you resolve issues without opening a case. To achieve this goal, we have refactored and remodeled the oldest but most heavily used type of intellectual capital: Documentation. Focusing on continual improvement and innovation, we will keep transforming with your feedback.

Read more about this project in their blog here!

2 Comments

Very good approach for immediate support and problem management. 

swapbenny
Beginner
Beginner

The perfect solution for optimizing self-service. Great job

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