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New in October: Simplified Cisco support case statuses

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Community Manager

TAC announcement.png

 

Beginning October 10, you'll notice a simplified customer experience in the Support Case Manager. We've reduced the number of Cisco Technical Assistance Center (TAC) case statuses that are shown.

The benefits of this simplification are many:

  • Simpler, streamlined view with 6 case statuses instead of 14
  • Consistent naming and user experience across Cisco portals and Support Case Manager
  • Clear communication with Cisco

Take a look at the FAQ for more information.

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