Beginning October 10, you'll notice a simplified customer experience in the Support Case Manager. We've reduced the number of Cisco Technical Assistance Center (TAC) case statuses that are shown.
The benefits of this simplification are many:
- Simpler, streamlined view with 6 case statuses instead of 14
- Consistent naming and user experience across Cisco portals and Support Case Manager
- Clear communication with Cisco
Take a look at the FAQ for more information.