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Upcoming Changes in the email address of Cisco Community email notifications

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Community Manager

Banner_modif_email_300x250_june_2020[1].png

 

As the community keeps evolving, we are constantly improving some of the functionality.

Starting on Monday June 29, the new email address from which you receive email notifications from Cisco Community will be noreply@community-email.cisco.com. This is a change from the email address ciscocommunity-donotreply@cisco.com that we have been using.

 

Why we are making this change?

Some of you have provided feedback that emails coming from ciscocommunity-donotreply@cisco.com are identified as smtp.lithium.com (208.74.204.5) which isn’t in Cisco.com’s SPF (Sender Policy Framework) record. As a result, customer companies were quarantining both soft and hard fail SPFs. To remedy this issue and ensure you receive the emails for the subscriptions on the community, we have added noreply@community-email.cisco.com in our internal SPF  records that authenticates @cisco.com domain. With this change, you will get authenticated no reply emails directly from an authenticated source rather than lithium.com

 

When will this change will happen?

This change will take place on Monday June 29th.

How this affects me?

If you have created filters in the your e-mail client (such as outlook), the filters will no longer work.

What should I do?

You can create a new email filter that uses the new email address noreply@community-email.cisco.com

Will this email change affect my community subscriptions?

No, you will continue to be subscribed to the same content, boards and categories that you are currently subscribed to.

Will the community web notifications be affected?

No, the Community Web notifications will not be affected by this change.

 

 

 

 

2 Comments
Collaborator

thanks you for the info!

Community Manager

Hello all, 

The update of the email address from where the notifications are coming through is already in effect. Feel free to update your email filters, in case you use it.

 

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