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cisco id

hi i need help i passed my ccna but I cant access my account to retrieve my certificate it seams i have two Cisco id linked with the same email address can any one help please.

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Beginner

did you log into

https://www.certmetrics.com/cisco/public/firsttime.aspx

 

you can open a case at

https://ciscocert-learningatcisco.force.com/s/opencase?language=en_US&t=1600148718224

 

 

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