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i did't recieve any congratulatory email with instructions from cisco and have duplicate CSCO id please help!

hello guys, please help!

 

i passed my CCNA R&S exam recently but did not recieve any congratulatory email with instructions from cisco. i want to get my paper copy or digital certificate as soon as possible please help! and another problem i face is i have to different CSCO ids, the one i got from pearson vue and another i got when i create my certificate tracking account. please help. the learning@cisco page is not working for me to create a case. please help. thank you.