SFP Modules in Cisco 3850-12S

[homosapiens1988]

Problem with operating Cisco 3850-12S (CAT3K_CAA-UNIV ERSALK9-M), Version 03.03.05SE RELEASE SOFTWARE (fc1)) and 2 types of sfp modules:

1. AT-SPFX/15

2. OptiCin SFP-Plus-LR.LC.10

I entered this commands "service unsupported-transceiver", "no errdisable detect cause sfp-config-mismatch", "no errdisable detect cause gbic-invalid" as it is necessary. Below are logg messages

Jun 21 10:23:55.281: %PLATFORM_PM-6-MODULE_ERRDISABLE: The inserted SFP module with interface name Gi1/0/1 is not supported

Port   Name Status     Vlan      Duplex       Speed Type
Gi1/0/1        notconnect 1          auto          1000 unknown

What can I do if I need to use this SFP modules? Please help. We bought this expensive switch and I don't know how to solve problem yet

[Leo Laohoo]

Wrong forum to post solutions about how to use non-Cisco optical modules.  

[homosapiens1988]

So where can I ask for help or consultation about it? It's really urgent.

[Leo Laohoo]

So where can I ask for help or consultation about it?

Google is your friend.

[homosapiens1988]

I've found one Cisco SFP. It's a GLC-LH-SMD. And it's not operate too. There is same logging event "The inserted SFP module with interface name Gi1/0/1 is not supported".

[Leo Laohoo]

Post the complete output to the following commands: 

1.  sh version; 

2.  sh log; 

3.  sh idprom interface G1/0/1

[homosapiens1988]

There is not logging event "The inserted SFP module with interface name Gi1/0/1 is not supported" now. But interface status is "down" nevertheless.

[Leo Laohoo]

Can you please post the complete output to the following commands: 

1.  sh interface status err; 

2.  sh run int Gi1/0/1; and

3.  sh interface Gi1/0/1

[homosapiens1988]

in attachment

[Leo Laohoo]

What happens if the SFP is inserted into other ports (other than Gi 1/0/1)?

Is the SFP connected to anything?

[homosapiens1988]

The problem is the same for all ports.

Another switch connected to this SFP module. And there is not problem on the other side. Сonnection isn't established with WS-3850-12S only.

[Leo Laohoo]

1.  Post the complete output to the command "sh post". 

2.  Have you tried other Cisco-branded modules?

[homosapiens1988]

1. in attachment

2. No, I don't have it.

[Leo Laohoo]

I have a strong suspicion the SFP could be faulty.

[homosapiens1988]

But this SFP operates in the other switch (WS-C2960X-48TD-L) without any problem. I've tested. And I suspect that there is some problem with compatibility.