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DNAC PnP provision new Cisco 9800-L WLC issue during claim process-P2

Level 1
Level 1

Dear all,

i have Cisco DNAC Center version running Version and continuing to provision new device via Plug and Play option in DNAC center.


After assigning new device (C9800-L)  to site and now able to enter information for.... Wireless management IP, subnet mask, gateway IP information and assigning interface option as 'Tw0/0/0' successfully and then click Next button. i can now proceed to Summary page in DNAC. 

However, at Summary page, the error message appears 'Error Code: NCWS20028' and Failure reason: PNP claim failed: CLI/SNMPV2 (read/write) or SNMPv3 credentials not found at Site: WLC. See attached screenshot error.

Previously, i understand that without any user credentials, Cisco DNAC should be able to claim new device first and then add the config template with credential later on...

At this moment, i am unable to proceed to claim new device WLC9800.

Do let me know if you come across similar issues, thanks for any information in advance.

Thanks /Sam

claim device error.png



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