08-02-2017 01:53 PM
When logging in it takes me to a setup password page. ( It was done before the upgrade)
It says internet not connected ( incorrect)
Try to go to the settings page but it is blank.
Tried Re-install. No change.
Solved! Go to Solution.
08-02-2017 02:20 PM
Hi Derek,
Sorry to hear that. It sounds like your settings file was corrupted somehow. You can fix the issue by replacing your settings file with the one I've attached (inside the zip file). The file location is:
On Windows:
C:\Users\[your user id]\.ciscoSA\sasettings.json
On Mac:
/Users/[your user id]/.ciscoSA/sasettings.json
When the Analyzer prompts you to set your master password, be sure to set the same master password as before so you can access the stored credentials for your devices.
In an upcoming release we are adding the ability to backup and restore your Analyzer configuration (settings, devices, etc), which will be a work-around should this happen again.
Thanks,
Chris
08-02-2017 02:20 PM
Hi Derek,
Sorry to hear that. It sounds like your settings file was corrupted somehow. You can fix the issue by replacing your settings file with the one I've attached (inside the zip file). The file location is:
On Windows:
C:\Users\[your user id]\.ciscoSA\sasettings.json
On Mac:
/Users/[your user id]/.ciscoSA/sasettings.json
When the Analyzer prompts you to set your master password, be sure to set the same master password as before so you can access the stored credentials for your devices.
In an upcoming release we are adding the ability to backup and restore your Analyzer configuration (settings, devices, etc), which will be a work-around should this happen again.
Thanks,
Chris
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