cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
215
Views
0
Helpful
1
Replies
mrkaufman
Beginner

No crashinfo files have been found for the device

i just had a 9200 crash.  it shows in show ver "Last reload reason : Critical software exception"  when i do a dir crashinfo: it shows:

 

show crashinfo-2:
-#- --length-- ---------date/time--------- path
2 12288 Mar 09 2020 15:15:45.0000000000 +00:00 tracelogs
3 336 Mar 09 2020 14:52:31.0000000000 +00:00 tracelogs/shutdown_cc0.log
....
211 18218 Mar 09 2020 15:14:43.0000000000 +00:00 tracelogs/smd_R0-0.18870_15.20200309201327.bin.gz
212 17886 Mar 09 2020 15:15:23.0000000000 +00:00 tracelogs/smd_R0-0.18870_16.20200309201443.bin.gz
213 9379 Mar 09 2020 15:15:45.0000000000 +00:00 tracelogs/tms_R0-0.29574_2.20200309200909.bin.gz
214 0 Dec 13 2018 05:13:34.0000000000 +00:00 koops.dat
215 2058858 Mar 09 2020 14:50:21.0000000000 +00:00 rac-lakemdf_trace_archive_0-20200309-145018.tar.gz
216 27700749 Mar 09 2020 14:52:21.0000000000 +00:00 system-report_2_20200309-145210-CST.tar.gz
750256128 bytes available (33554432 bytes used)

 

but when i run the cli analyzer crashinfo analyzer it shows "No crashinfo files have been found for the device C9200-48P"

 

is there another way to analyze the crash files? 

1 REPLY 1
Leo Laohoo
VIP Community Legend

What firmware are you running on?
Can you check the "master" for any crashinfo file(s)?
This widget could not be displayed.