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No crashinfo files have been found for the device

mrkaufman
Beginner
Beginner

i just had a 9200 crash.  it shows in show ver "Last reload reason : Critical software exception"  when i do a dir crashinfo: it shows:

 

show crashinfo-2:
-#- --length-- ---------date/time--------- path
2 12288 Mar 09 2020 15:15:45.0000000000 +00:00 tracelogs
3 336 Mar 09 2020 14:52:31.0000000000 +00:00 tracelogs/shutdown_cc0.log
....
211 18218 Mar 09 2020 15:14:43.0000000000 +00:00 tracelogs/smd_R0-0.18870_15.20200309201327.bin.gz
212 17886 Mar 09 2020 15:15:23.0000000000 +00:00 tracelogs/smd_R0-0.18870_16.20200309201443.bin.gz
213 9379 Mar 09 2020 15:15:45.0000000000 +00:00 tracelogs/tms_R0-0.29574_2.20200309200909.bin.gz
214 0 Dec 13 2018 05:13:34.0000000000 +00:00 koops.dat
215 2058858 Mar 09 2020 14:50:21.0000000000 +00:00 rac-lakemdf_trace_archive_0-20200309-145018.tar.gz
216 27700749 Mar 09 2020 14:52:21.0000000000 +00:00 system-report_2_20200309-145210-CST.tar.gz
750256128 bytes available (33554432 bytes used)

 

but when i run the cli analyzer crashinfo analyzer it shows "No crashinfo files have been found for the device C9200-48P"

 

is there another way to analyze the crash files? 

1 Reply 1

Leo Laohoo
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend
What firmware are you running on?
Can you check the "master" for any crashinfo file(s)?
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