Downloadable Case Notes

[Shao-Yu Chen]

I am wondering if this can be done. I would love to be able to download or export case notes, so that I can use it as reference for the future or share with teammates.


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[chrcoope · Accepted solution]

Hello, Perhaps this URL will be useful to you. https://tools.cisco.com/ServiceRequestTool/query/ Christopher

[Shao-Yu Chen]

This is awesome. I can use this tool. Is it possible that I can export multiple cases with detail notes as HTML format so I can put it up on our Sharepoint to share with the team? Or able to share or transfer cases to other teammate right from the cisco.com?