cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

This community is for technical, feature, configuration and deployment questions.
For production deployment issues, please contact the TAC!

Register for the monthly Cisco DNA Center Ask the Expert Sessions to learn about Cisco DNA Center configuration and deployment.
1307
Views
0
Helpful
5
Replies
Highlighted
Beginner

Automation and Assurance services have been temporarily disrupted

Hi All,

I have updated software successfully on DNAC and wanted to update all applications but failed as visible in below screenshot. Update almost longed for one day and at the end it failed.

Capture.PNGI clicked Update all, but still some of application hangs in 20%. How to recover?

Capture2.PNG

ERROR:  UPGRADE_ERROR - Exception in package: access-control-application, kind: ServiceBundleGroup, name: aca-ise - Shell command timed out after 1266.4731613820186 seconds of inactivity: /srv/maglev/replicated_storage//fusion/plugin_type_catalog/model/7.1.75.60446/install UPGRADE

 

May it be related to ISE? 2 days ago I extended ISE system certificates (All except pxgrid). May it be caused by that?

5 REPLIES 5
Highlighted
Cisco Employee

Please open a case with TAC.
Highlighted
Beginner

you solved this issue?

Highlighted

Hello,

Yeap, this is bug confirmed by Cisco. You need to open TAC case so that developers can fix it inline. 

Highlighted
Cisco Employee

Hey OrkhanRustamli,

 

As Preston mentioned, please proceed with opening a TAC case. You are hitting defect CSCvr82062. There is a known workaround which requires you to execute several commands in the Postgres database. TAC will be able to execute this workaround for you in order to allow you to upgrade successfully to 1.3.1.4.

 

Best Regards,

Highlighted
Beginner

Hi OrkhanRustamli , 

I solved this issue updating packet by packet. I press in All Update Bottom, then detail packet and uncheck just leave one on a check mark.  In the end you can have the DNA completely updated

 

 

Content for Community-Ad