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Beginner

Cisco 9500 Crash After Evaluation License Expired.

Hi

I had a cisco 9500-48y4c randomly reboot yesterday for no reason. The only thing the logs show is that the evaluation licence expired just before it decided to reboot. Can anyone look at the log and figure out what caused it and how to fix it?

 

This is the log:

 

*Aug 14 18:33:40.675: %SMART_LIC-6-EXPORT_CONTROLLED: Usage of export controlled features is not allowed
*Aug 14 18:33:40.675: %SMART_LIC-3-EVAL_EXPIRED: Evaluation period expired
*Aug 14 18:33:40.727: %SMART_LIC-3-EVAL_EXPIRED: Evaluation period expired
*Aug 14 18:33:43.090: %SMART_LIC-6-AGENT_READY: Smart Agent for Licensing is initialized
*Aug 14 18:33:43.090: %SMART_LIC-6-AGENT_ENABLED: Smart Agent for Licensing is enabled
*Aug 14 18:33:43.090: %SMART_LIC-6-EXPORT_CONTROLLED: Usage of export controlled features is not allowed
*Aug 14 18:33:43.106: %SMART_LIC-3-EVAL_EXPIRED: Evaluation period expired
*Aug 14 18:33:47.611: %CRYPTO-4-AUDITWARN: Encryption audit check could not be performed
*Aug 14 18:33:47.626: %SPANTREE-5-EXTENDED_SYSID: Extended SysId enabled for type vlan
*Aug 14 18:33:47.820: %LINK-3-UPDOWN: Interface Lsmpi3/3, changed state to up
*Aug 14 18:33:47.820: %LINK-3-UPDOWN: Interface EOBC3/1, changed state to up
*Aug 14 18:33:47.883: %SYS-3-HARIKARI: Process pki_app top-level routine exited
*Aug 14 18:33:47.950: %SMART_LIC-6-HA_ROLE_CHANGED: Smart Agent HA role changed to Active.
*Aug 14 18:33:48.689: %IOSXE_MGMTVRF-6-CREATE_SUCCESS_INFO: Management vrf Mgmt-vrf created with ID 1, ipv4 table-id 0x1, ipv6 table-id 0x1E000001
*Aug 14 18:33:48.737: %LINK-3-UPDOWN: Interface GigabitEthernet0/0, changed state to down
*Aug 14 18:33:48.738: %LINK-3-UPDOWN: Interface LIIN3/2, changed state to up
*Aug 14 18:33:48.837: %LINEPROTO-5-UPDOWN: Line protocol on Interface Lsmpi3/3, changed state to up
*Aug 14 18:33:48.837: %LINEPROTO-5-UPDOWN: Line protocol on Interface EOBC3/1, changed state to up
*Aug 14 18:33:48.997: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down
*Aug 14 18:33:49.882: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/0, changed state to down
*Aug 14 18:33:49.882: %LINEPROTO-5-UPDOWN: Line protocol on Interface LIIN3/2, changed state to up
*Aug 14 18:33:49.920: %ONEP_BASE-6-SS_ENABLED: ONEP: Service set Base was enabled by Default
*Aug 14 18:33:50.108: %CRYPTO_ENGINE-5-KEY_ADDITION: A key named TP-self-signed-0 has been generated or imported by crypto config
*Aug 14 18:33:50.112: %SYS-2-PRIVCFG_DECRYPT: Successfully apply the private config file
*Aug 14 18:33:50.154: %SYS-5-LOG_CONFIG_CHANGE: Buffer logging: level informational, xml disabled, filtering disabled, size (32768)
*Aug 14 18:33:50.154: %SYS-5-LOG_CONFIG_CHANGE: Console logging disabled
*Aug 14 18:33:50.155: %AAAA-4-CLI_DEPRECATED: WARNING: Command has been added to the configuration using a type 7 password. However, type 7 passwords will soon be deprecated. Migrate to a supported password type
*Aug 14 18:33:50.156: %SYS-6-CLOCKUPDATE: System clock has been updated from 18:33:50 UTC Wed Aug 14 2019 to 18:33:50 BST Wed Aug 14 2019, configured from console by vty0.
*Aug 14 19:33:50.156: %SYS-6-CLOCKUPDATE: System clock has been updated from 18:33:50 BST Wed Aug 14 2019 to 19:33:50 BST Wed Aug 14 2019, configured from console by vty0.
*Aug 14 19:33:50.188: %AAA-5-USER_RESET: User cisco failed attempts reset by vty0
*Aug 14 19:33:50.189: %AAAA-4-CLI_DEPRECATED: WARNING: Command has been added to the configuration using a type 7 password. However, type 7 passwords will soon be deprecated. Migrate to a supported password type
*Aug 14 19:33:50.828: %SYS-5-CONFIG_I: Configured from memory by console
*Aug 14 19:33:50.864: %IOSXE_OIR-6-REMSPA: SPA removed from subslot 1/0, interfaces disabled
*Aug 14 19:33:50.875: %SPA_OIR-6-OFFLINECARD: SPA (C9500-48Y4C) offline in subslot 1/0
*Aug 14 19:33:50.876: %IOSXE_OIR-6-INSCARD: Card (fp) inserted in slot F0
*Aug 14 19:33:50.876: %IOSXE_OIR-6-ONLINECARD: Card (fp) online in slot F0
*Aug 14 19:33:50.877: %IOSXE_OIR-6-INSCARD: Card (cc) inserted in slot 1
*Aug 14 19:33:50.877: %IOSXE_OIR-6-ONLINECARD: Card (cc) online in slot 1
*Aug 14 19:33:50.908: %IOSXE_OIR-6-INSSPA: SPA inserted in subslot 1/0
*Aug 14 19:33:51.006: %SYS-5-RESTART: System restarted --
Cisco IOS Software [Gibraltar], Catalyst L3 Switch Software (CAT9K_IOSXE), Version 16.10.1, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2018 by Cisco Systems, Inc.
2 REPLIES 2
Cisco Employee

Re: Cisco 9500 Crash After Evaluation License Expired.

I think these are logs from bootup, not from before the crash.  Opening a TAC case is the best course of action.  They can investigate any crashinfo files or system reports that were deposited in flash to explain the root cause.

Beginner

Re: Cisco 9500 Crash After Evaluation License Expired.

You are correct. The crash logs showed a memory leak issue which matches this bug https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvn17436/?rfs=iqvred

 

Looks like i will need to upgrade firmware.

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