01-26-2022 04:22 AM
Hi friends,
I'm trying to upgrade 3 access switches catalyst 9300 through the DNA CENTER. I'm trying to download a new version through the IMAGE REPOSITORY, but I get an error
"ERROR NCSW 90008 unable to reach cisco.com du to an internal error"
i check Connectivity to https://cloudsso.cisco.com and everything is fine.
[Wed Jan 19 07:57:48 UTC] maglev@1.1.1.1 (maglev-master-1-1-1-1) ~
$ sudo -s
[sudo] password for maglev:
root@maglev-master-1-1-1-1:~# curl -v https://api.cisco.com:443
* Rebuilt URL to: https://api.cisco.com:443/
* Trying 173.37.145.221...
* TCP_NODELAY set
* Connected to api.cisco.com (173.37.145.221) port 443 (#0)
* ALPN, offering h2
* ALPN, offering http/1.1
* successfully set certificate verify locations:
* CAfile: /etc/ssl/certs/ca-certificates.crt
CApath: /etc/ssl/certs
* TLSv1.3 (OUT), TLS handshake, Client hello (1):
* TLSv1.3 (IN), TLS handshake, Server hello (2):
* TLSv1.2 (IN), TLS handshake, Certificate (11):
Has anyone experienced a similar glitch
Thanks
Shlomo itzhak
01-26-2022 05:32 AM
The issue that you report is a current issue that has been identified and the Cisco Team is working on resolving this issue. I would suggest that you open a Cisco TAC Case to reference this issues so that you can be updated on this problem.
CSCwa73670- [2.x.x.x] SWIM_API: NCSW90008: Unable to reach Cisco.com due to an internal error (GetEULAForm)
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwa73670
Symptom:
A NCSW90008: Unable to reach Cisco.com due to an internal error may be seen when the user navigates to the Design / Image Repository of the Cisco DNA Center.
The user may not be able to import & download new device images from software.cisco.com from the Cisco DNA Center during this time when the error is seen.
Conditions:
Cisco DNA Center version is Releases 2.2.3.x.
Cisco DNA Center version is Releases 2.2.2.x.
Cisco DNA Center version is Releases 2.1.2.x.
Workaround:
There is no workaround at this time.
01-26-2022 05:58 AM
Thank you for your help
01-27-2022 06:24 AM
hi Tomas
Thanks for your help, you know if it is possible to manually upload the version to DNA. I already have it on my local computer.
Thanks
01-30-2022 12:40 PM
The Issue should be resolved now. Please try your normal operations from the Design.Image Repository
03-10-2023 11:52 AM
Version 2.3.3.6-70045
The same problem. Any updates on the matter as to why is this occurring again?
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