DNAC IOS distribution error CAT9200

[kjr_78901]

Hello guys,

We area deploying dnac in our company, but we ran into an issue.

When I try to distribute a new IOS to a SW 9200. It gives me this error "Error ocured while executing the software package clean command"

What could be the problem?

[JL421-Retired]

Worst case you could always try to run it on the device yourself and see what the response is. I know there's a bug (I don't have the number off the top of my head) that the device can get kind of borked and stop responding to software management requests until a reload. I know it isn't helpful that I don't remember the error, but it will be something along the lines of "not enough shell instances" when you run a install remove inactive.

[kjr_78901]

Hello

I tried it and It works the install remove inactive in the switch, but dnac always consider this step in his checklist and get stuck in that point.

[Preston Chilcote]

I think the bug @JL421-Retired is referring to is

CSCvp81958
IOS-XE device hitting "No connections to Shell Manager available for processing the command"

If that doesn't look like a good match to you, then I suggest opening a TAC case to let them troubleshoot further.