A customer's DNAC appliance is no longer able to download firmware. CCO credentials have not changed, but the format of the username has moved to email addresses rather than user names since the appliance was configured. When entering the email address I receive a error stating "The cisco connection online (cisco.com) ID is not valid"
Can anyone confirm that this is an ongoing issue and any workarounds that can be used?
I had this same issue with DNA Center 188.8.131.52. My CCO credentials worked without any issues when signing directly into cisco.com using email format
I opened a TAC case and the engineer found the below error when tailing the logs in DNA Center. The engineer couldn't see why my account was locked and advised me to reach out to email@example.com investigate.
I tested with another CCO account and the connection worked ok. I have not had a chance to reach out to web-help yet so unsure the cause of the issue. I would advise doing this first if you have not already and see if they can identify and resolve any issues with your account.
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