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aldolombardi
Beginner

Smart license lost

I have issue with Cat9k smart license.

The switches was successfully registered to CSSM.

After reload the license information dissapeared and the switches run again in evaluation mode.

Renewing the license with old token is not possible. The token is already expired.

If I generate new token, the registration fails with error "The product regid and sudi containing udiSerialNumber:has already been registered"

If I try to deregister the switch, I have this message: "Smart Agent not registered"

How to proceed with this issue?

Is there some command to renew the licence registration for already registered switch?

 

 

2 REPLIES 2
viveks2
Cisco Employee

On CSSM under General tab there is an "Action" column please right-click on the Action which is assigned for old/new token and select Revoke. Once you revoke the license please delete it and then generate a new token and run the registration command on the switch.

license smart register idtoken <new-token> <force>

We have seen such issues on Cat9500 (w/o SVL) and being tracked by a bug CSCvm87134. Fix will be implemented on 16.10.2, 16.9.2 and 16.11.1

i have same issue

stack of 4x 3650

switches reboot and lost smart registration

i still see them in the smart license cloud but the switches say evaluation

running 16.9