07-28-2021 06:06 AM
Hi - I have a network switch which I had purchased for X customer; however due to a change in the network design, it is no longer required. I would like to deploy this switch at Customer Y now - however Customer Y would like to use DNA Essentials license.
During the purchase, the license was associated with Customer X. How do I solve this?
Solved! Go to Solution.
07-28-2021 09:15 PM
Hi AdamF1
Thank you! I did exactly that. Cisco Licensing support was kind enough to support with this problem. and now problem is resolved.
07-28-2021 06:12 AM
@AmitJoshi51104 : You can transfer license from one device to other
07-28-2021 06:24 AM
Hi inderdeeps
Actually I need to change the smart-account association of the DNA license from customer X to Customer Y. (the device is the same)!
07-28-2021 06:36 AM
@AmitJoshi51104 : then it will be move of the license from one smart account to another. May be for this you can ask Cisco TAC but you can transfer from One virtual account to another
07-28-2021 07:22 PM
You will have to open a ticket with the licensing team to transfer it but it might get complicated if the other company owns it as they may have to release it.
07-28-2021 09:15 PM
Hi AdamF1
Thank you! I did exactly that. Cisco Licensing support was kind enough to support with this problem. and now problem is resolved.
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