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Claim failed for Kinetic-enabled iR809 over Ethernet uplink

I'm trying to determine why a Kinetic-enabled IR809 is failing to complete the claim process.  The router is deployed at a customer site so I do not have console access currently.  The router is connected initially by Ethernet  to call-home to Kinetic, and pickup the operational configuration which is Cellular.  The first time this was tried, it failed due to a bad Cellular APN in the template.  After deleting the gateway from Kinetic and resetting the router to the base-config (powering the router with the reset button depressed for 30 sec), the router began the configuration process but finally failed.  I confirmed that the APN was good.  I'm concerned that the factory reset did not remove the initial bad APN.  Any recommendations short of getting a copy of the Gateway Provisioning Tool to the customer?

 

Thanks,

Dan

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