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3rd party SX10 Peripherals disconnect after a while

JonasLejon
Level 1
Level 1

Hi all,

I have an issues that Cisco cant provide the answer to.

The problem is that i have several systems with 3rd party control system (crestron) and on SX20 it is stay connected but on the SX10 the codec stop sending responce.

The solution is:

Crestron processor connected via Telnet to SX10 or SX20

The processor comunicate via Telnet and register Peripherals with the

"xcommand peripherals connect Type:"touchpanel" Name:"TCCC4 Verion 4.5" ID:"00:10:7f:6d:39:da" NetworkAddress:"10.192.193.53" this is sent every 6000ms to the codec

At some point the SX10 is connected but not sending responce back.

 

SX20 there is no issues its always receiving a responce

 

  • Software verison is the same CE9.14
  • config is the same
  • No network issues between the processor and codec
  • Same processor is connected to SX10 and SX20 and the result is the same SX20 no problem, SX10 working a day and then no RX data received from codec

SX10 after a day

TXData 0124: "xcommand peripherals connect Type:"touchpanel" Name:"TCCC4 Verion 4.5" ID:"00:10:7f:6d:39:da" NetworkAddress:"10.192.193.53""
TXData 0124: "xcommand peripherals connect Type:"touchpanel" Name:"TCCC4 Verion 4.5" ID:"00:10:7f:6d:39:da" NetworkAddress:"10.192.193.53""
TXData 0124: "xcommand peripherals connect Type:"touchpanel" Name:"TCCC4 Verion 4.5" ID:"00:10:7f:6d:39:da" NetworkAddress:"10.192.193.53""
TXData 0124: "xcommand peripherals connect Type:"touchpanel" Name:"TCCC4 Verion 4.5" ID:"00:10:7f:6d:39:da" NetworkAddress:"10.192.193.53""
TXData 0124: "xcommand peripherals connect Type:"touchpanel" Name:"TCCC4 Verion 4.5" ID:"00:10:7f:6d:39:da" NetworkAddress:"10.192.193.53""
TXData 0124: "xcommand peripherals connect Type:"touchpanel" Name:"TCCC4 Verion 4.5" ID:"00:10:7f:6d:39:da" NetworkAddress:"10.192.193.53""
TXData 0124: "xcommand peripherals connect Type:"touchpanel" Name:"TCCC4 Verion 4.5" ID:"00:10:7f:6d:39:da" NetworkAddress:"10.192.193.53""
TXData 0124: "xcommand peripherals connect Type:"touchpanel" Name:"TCCC4 Verion 4.5" ID:"00:10:7f:6d:39:da" NetworkAddress:"10.192.193.53""
TXData 0124: "xcommand peripherals connect Type:"touchpanel" Name:"TCCC4 Verion 4.5" ID:"00:10:7f:6d:39:da" NetworkAddress:"10.192.193.53""
TXData 0124: "xcommand peripherals connect Type:"touchpanel" Name:"TCCC4 Verion 4.5" ID:"00:10:7f:6d:39:da" NetworkAddress:"10.192.193.53""
TXData 0124: "xcommand peripherals connect Type:"touchpanel" Name:"TCCC4 Verion 4.5" ID:"00:10:7f:6d:39:da" NetworkAddress:"10.192.193.53""
TXData 0124: "xcommand peripherals connect Type:"touchpanel" Name:"TCCC4 Verion 4.5" ID:"00:10:7f:6d:39:da" NetworkAddress:"10.192.193.53""
TXData 0124: "xcommand peripherals connect Type:"touchpanel" Name:"TCCC4 Verion 4.5" ID:"00:10:7f:6d:39:da" NetworkAddress:"10.192.193.53""
TXData 0023: "xfeedback deregisterall"
TXData 0030: "xfeedback register status/call"
TXData 0036: "xfeedback register status/conference"
TXData 0031: "xfeedback register status/audio"
TXData 0053: "xfeedback register status/video/input/mainvideosource"
TXData 0038: "xfeedback register status/video/layout"
TXData 0040: "xfeedback register status/video/selfview"
TXData 0033: "xfeedback register status/standby"
TXData 0024: "xfeedback register event"
TXData 0027: "xpreferences outputmode xml"

 

SX10 Before its stopped

TXData 0023: "xfeedback deregisterall"
TXData 0030: "xfeedback register status/call"
TXData 0036: "xfeedback register status/conference"
TXData 0031: "xfeedback register status/audio"
TXData 0053: "xfeedback register status/video/input/mainvideosource"
TXData 0038: "xfeedback register status/video/layout"
TXData 0040: "xfeedback register status/video/selfview"
TXData 0033: "xfeedback register status/standby"
TXData 0024: "xfeedback register event"
TXData 0027: "xpreferences outputmode xml"
TXData 0124: "xcommand peripherals connect Type:"touchpanel" Name:"TCCC4 Verion 4.5" ID:"00:10:7f:6d:39:da" NetworkAddress:"10.192.193.53""
RXData 0076: "
<XmlDoc resultId="">
<PeripheralsConnectResult status="OK"/>
</XmlDoc>
TXData 0124: "xcommand peripherals connect Type:"touchpanel" Name:"TCCC4 Verion 4.5" ID:"00:10:7f:6d:39:da" NetworkAddress:"10.192.193.53""
RXData 0076: "
<XmlDoc resultId="">
<PeripheralsConnectResult status="OK"/>
</XmlDoc>
TXData 0124: "xcommand peripherals connect Type:"touchpanel" Name:"TCCC4 Verion 4.5" ID:"00:10:7f:6d:39:da" NetworkAddress:"10.192.193.53""
RXData 0076: "
<XmlDoc resultId="">
<PeripheralsConnectResult status="OK"/>
</XmlDoc>

 

Anyone that has been experience this issues?

 

Best regards

Jonas Lejon

2 Replies 2

mneergaa
Cisco Employee
Cisco Employee

As far as I can tell, this question is completely unrelated to the Cisco Proximity app...

bolam
Level 1
Level 1

If you are using USB to Serial between Crestron and SX20 please noted that following bug may effected(event it was CE version - Cisco TAC said BU didn't fix the issues from TC 7.3.x No release planned to fix this bug

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvb38947/?rfs=iqvred

 

(I am asking local team to check about that hope they will fix it since the bug was discovered before the SX20 SW EOL)