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Cisco Proximity issue with MacOS Mojave - Not able to find the video system

rajkharche
Level 1
Level 1

‎07-26-2019 06:46 AM

Tried accesssing Cisco Proximity (v 3.0.4) on a MacOS Mojave 10.14.5 but it consitently giving a meesage that no device found. Checked the log where it is timedout. The Cisco panel was just next to the the mac to receive the ultrasound. Is there any settings that I need to tweak in mac sound settings? Kindly help.

16 people had this problem
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4 Replies 4

mneergaa
Cisco Employee
Cisco Employee

‎08-12-2019 12:51 AM

Could you please include which specific messages you are receiving? As far as I can remember, the app never reports the message “no device found”...
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rajkharche
Level 1
Level 1
In response to mneergaa

‎08-13-2019 01:10 AM

Hi 

PFA screenprint for the Screenshot 2019-08-13 at 10.01.46.pngexact message.

Thanks

Raj

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mneergaa
Cisco Employee
Cisco Employee
In response to rajkharche

‎08-13-2019 01:42 AM

Have you tried pressing the “Learn more” link?

The client has received the pairing data over ultrasound, but is unable to connect to the system over the network -- see the network requirements, as linked from https://proximity.cisco.com/help/?code=PROXIMITY_NETWORK_ISSUE

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mpointon
Cisco Employee
Cisco Employee

‎09-05-2019 12:09 PM

Hi - is there an update on this issue? This appears to be impacting a large number of users.

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