We have been troubleshooting an issue with Cisco Proximity 3.0.1 for some time now. We are currently testing a new 2-1 laptop called the X1 Tablet by Lenovo. It seems when launching the Cisco Proximity app on Windows 10 it just states finding systems and nothing happens. I have even rolled back to 2.0.3 and 2.0.7 none work. The endpoints that we have in our infrastructure is a mix of SX20, MX300's. We have tried all steps found in this forum nothing works. I have an open ticket with Cisco and Lenovo. Can someone please help!
Can you tell me what steps you have tried?
1. Isolated that the issue is on the tablet?
For example, you have connected to the room device with a phone or a different type of laptop correct? So we know that the device is emitting ultrasound.
2. Stuck in finding systems indicates that the client is not picking up the ultrasound. So lets put our focus on the mic settings. What steps have you done on the tablet relating to this?
We need a bit more info in order to proceed.
When you say you have tried all those devices, are you saying none of them are working or everything is working except the X1?
I've had a look at our metrics, and I think I've found instances of these models pairing to an endpoint. Nothing conclusive, but it at least might be possible. Note that it's possible these instances might have been e.g. users with an external microphone connected and there's no guarantee we can reliably get these models to work with ultrasound pairing.
If you could send screenshots of the settings for one of the devices, we can have a look and make sure there aren't any further switches we can flip. Try attaching as screenshots along the lines of those found at https://proximity.cisco.com/help/?platform=win&code=AUDCLNT_E_UNSUPPORTED_FORMAT if you want us to have a look.
Hello Cisco Support,
I have tested the X1 Tablet 3rd Gen, with an apple in line mic headset, the Cisco End point SRX20 detected the device. Seems like the cisco software for proximity in version 3.0.1 something changed. It's the way your software interacts with the hardware. Is there a way we can get a version that worked at one point so we can do other testing with the hardware? Is there a version 3.0.0? If so i am going to need it to further test. I also received a response back from Lenovo hardware team they provided an updated driver file for Windows 10 and that didn't help. Can you provide me 3.0.0?
Were the older versions able to resolve the issue with Proximity and X1 3rd gen tablet? I am experiencing the same issues with our X1s. The link for the older versions is not valid. I wanted to check if it worked before I spent time trying to located the versions.