Cisco Proximity mic requirements

[john.sanchez]

I have three Lenovo X1's and when proximity starts we get an error message, your microphone is not working on all of them. When reviewing recording devices - recording tab - microphone array properties - advanced tab i am not able to adjust the default format. Current setting show 4 channel - 16bit, 48000 Hz (DVD Quality). if i plug in a headset (iPhone earbuds) proximity works fine - advanced tab shows 2 channel - 16bit, 48000 Hz (DVD Quality). 

What are the minimum requirement/suggested settings for internal microphone

[john.sanchez]

i found this link https://proximity.cisco.com/help/?platform=win;code=AUDCLNT_E_UNSUPPORTED_FORMAT but i am not able to adjust the microphone array settings

[mneergaa]

I'll look into this. The problem appears to be that there are four audio channels available, and we only support mono / stereo. If you have an option of 1 or 2 channels on the audio settings page, that would work. Will keep you advised if we make any further changes to fix this.

[john.sanchez]

OMG!! Thank you for your response! I figured that was the issue but unfortunately I am not able to adjust the setting on the device (Lenovo X1 tablet). Option is greyed out in the settings

[mneergaa]

We have a fix in the pipeline for these audio cards. I don't believe we will be able to make a release just for this, but the next release will include the fix.

[john.sanchez]

Hello,

Has a patch/update been released? We have upgraded all of our conference rooms to utilize proximity and this is still an issue

[ndharmal]

I have the similar issue with Macbook Pro and i am using Cisco WebEx Meetings - Version 33.5.1.7

Can you confirm when the fix is targeted for? I am happy to demonstrate or share details if needed, let me know. 

[john.sanchez · Accepted solution]

I am happy to announce that the latest release (3.0) has resolved my issue! My executive team is very happy on the resolution but not the wait time. Thank you!