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DX80 sharing issue, mutes audio / video when sharing MS Teams call

faisalyali
Level 4
Level 4

When user(s) try to share to DX80, in a MS Teams meeting, the far end will lose my video / audio; appears to mute on my end but, content(screen sharing) can still be seen. The laptop in use is Microsoft Surface Laptop 2 , Proximity version: 3.0.6 on Windows 10. If endpoint logs are needed, please let me know. I am trying to recreate the issue on the room kit, 

 

 

2 Replies 2

Mitchell Smith
Level 1
Level 1

I am having a similar issues using Microsoft teams. When i am in a Microsoft teams call and go to use proximity it mutes my microphone on teams and will not allow the microphone to be used until we reboot the pc. Sometimes proximity won't even connect and it works intermittently. I have looked over the pc and updated every driver for audio to include the proximity app. I am not sure why this is happening and i can't find any reference on how to fix it. 

mneergaa
Cisco Employee
Cisco Employee

Please file the issue against CE software and include logs in the report

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