cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
3329
Views
10
Helpful
32
Replies
Beginner

Re: Issues with Dell Latitude 5285 Proximity Application - Microphone not Working

Any date for the New software Version that fix this issue ?

 

reagards

Bjørn Magne Stock

Cisco Employee

Re: Issues with Dell Latitude 5285 Proximity Application - Microphone not Working

No date has been fixed, but we're probably looking at somewhere in September.
Highlighted
Beginner

Re: Issues with Dell Latitude 5285 Proximity Application - Microphone not Working

We really really need a fix for this bug in Proximity for the Dell 2-1. Its mid September and I heard there was an software upgrade coming out. Can you please let me know when or if its out already let me know how to get the software. Our CIO has a Dell and is having issues with the Proximity Application not working when he wants to share his Dell.
Cisco Employee

Re: Issues with Dell Latitude 5285 Proximity Application - Microphone not Working

I'd like to hear which models of the 5285 that exhibit this problem. To ensure our fix is correct for these laptops (as it appears many buy it) I'd love to get the model number. It should five alphanumeric characters, e.g. K7TPH ; KNC27 ; WMRCX

Beginner

Re: Issues with Dell Latitude 5285 Proximity Application - Microphone not Working

Exsample: 72H8FH2, 2B9FFH2, 5NJNLH2


Cisco Employee

Re: Issues with Dell Latitude 5285 Proximity Application - Microphone not Working

Those look like service tag numbers, I need model number. Dell uses 5-digit codes for that, which should also be written somewhere under the laptops. If in doubt, use SupportAssist from Dell

Beginner

Re: Issues with Dell Latitude 5285 Proximity Application - Microphone not Working

Hi



This is a image from the backside:

[cid:image001.png@01D3C5D2.BC034010]




Cisco Employee

Re: Issues with Dell Latitude 5285 Proximity Application - Microphone not Working

Sorry, but it appears that your attachment got lost in transit. Could you try uploading it through the website?

Beginner

Re: Issues with Dell Latitude 5285 Proximity Application - Microphone not Working

Just to chime in, we've been getting the new Latitude 5290 2-in-1s and they have this exact problem.

Beginner

Re: Issues with Dell Latitude 5285 Proximity Application - Microphone not Working

Hi,

 

We are getting this issue as well, our Dell laptop model is XPS 13 9370, just tested this today.

 

https://www.dell.com/en-uk/shop/laptops-notebooks-and-2-in-1-laptops/xps-13-laptop/spd/xps-13-9370-laptop

 

Would it be possible to get a rough timeline on when this issue will be fixed, as someone else is pointed out, its all our senior management who are affected, and it does not really bode well for all the high end Cisco kit at their desks.

 

Cheers, 

Beginner

Re: Issues with Dell Latitude 5285 Proximity Application - Microphone not Working

Hi we have this issue too, for hundreds of  Dell 7285 laptops.

The Dell OEM Drivers are not working for proximity.  Our SOE team had been able to get proximity working with a non standard audio driver but now there are issues with this  and Windows 10 1803, so we need to go back to the offical Dell drivers, and  any update on the timeline for this fix would be very much appreciated.

cheers

 

 

Cisco Employee

Re: Issues with Dell Latitude 5285 Proximity Application - Microphone not Working

We're hoping for a 3.0 release next week, which will contain the fix (and more)
Beginner

Re: Issues with Dell Latitude 5285 Proximity Application - Microphone not Working

Hello I hear Proximity 3.0 is out. Can you send me the link on where to download the new software please. I do a search on the Cisco site but it's not coming up.
Beginner

Re: Issues with Dell Latitude 5285 Proximity Application - Microphone not Working

Sorry nevermind that last post. I just found the software on another site.
Beginner

Re: Issues with Dell Latitude 5285 Proximity Application - Microphone not Working

Have checked 2 of our XPS laptops post ver3 update, proximity is working now, thanks.

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards
This widget could not be displayed.