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Cisco Employee

Proximity not working for Lenovo X1 Carbon - From last 1 week or So

Version desktop-3.0.0

 

Not only me , a lot of people in org are facing tihs issue.

Kindly help here. 

8 REPLIES 8
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Cisco Employee

Yes, I am also facing the same issue for last one week. Couple of my colleague also have the same issue. Please help.

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Cisco Employee

Hi @samodi and @hemmohan

I also use the Lenovo X1 (though Yoga, but think it's the same audio card etc). It works in my end, but I might run with non-default audio settings.

 

And when you say it's not working; what is happening? Just trying to pair forever?

 

Could you please help verify a theory; Right-click volume in system tray, select Sounds, the "Recording" tab and open properties for the Internal Microphone (assume it's the Conexant SmartAudio HD). Could you take a screenshot of settings in the Advanced tab? And after that, try to disable the audio enhancements and restart Proximity?

 

 

 

audio_settings.png

 

We have done some changes in how we handle ultrasound recording in Proximity 3.0, might end up reverting that in 3.0.1. 

 

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Thanks Henrik:

 

        I took screen shots on my X1 Carbon. Sound tab and error message showing on proximity when try to use.   Appreciate your help 

 

sound.pngProximity.png

 

     

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Just as a note, we're not reverting completely to the old behaviour in version 3.0.1; Just making a minor adjustment.
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when that changes will be available?

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Hopefully by end of next business day.
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The issue with X1 Carbons running Windows 10 has been resolved in my testing with Proximity 3.0.1.

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Thanks.. it is fixed !