07-14-2019 11:07 PM
Issue : Proximity not working on HP EliteBook 830 G5
Troubleshooting performed
1. installed the audio codec 9.0.232.1
2. Installed the proximity version 3.0 from 2.0.8.
3. Noise cancellation is switched off for microphone.
issue still exits.
I have recreated the issue and have collected Proximity logs from user's PC.
appreciate if you confirm the root cause.
Regards,
Mayank Trivedi
08-12-2019 01:00 AM
08-14-2019 05:59 AM
A few pointers from a previous case we had with a HP Elitebook.
Check the microphone booster, this was the problem on the previous one, the boost was set to max, it had to be lowered.
Another thing to check is the "Bang & Olufsen" application that might be running in the background which may have custom configurations.
/Magnus
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