ā07-01-2015 12:24 AM
I want create a call tracking list with all calls from a specified date until today.
I use the time stamp field 'CallOpen'. The default value offers only periods.
How can I set a certain date as default?
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ā07-01-2015 06:24 AM
It is not possible to set a special, absolute default date - only relative dates e.g. today, yesterday or "last 7 days".
The intention is, that you define your e.g. calltracking lists only once and then use them unchanged for a long time. In e.g. a year you are not interested anymore in a date of e.g. May 4th 2015.
All available default values can be seen in the "Change SetupField master data: "-area of a CallTracking-List-setup in the field CallOpen.
ā07-01-2015 06:24 AM
It is not possible to set a special, absolute default date - only relative dates e.g. today, yesterday or "last 7 days".
The intention is, that you define your e.g. calltracking lists only once and then use them unchanged for a long time. In e.g. a year you are not interested anymore in a date of e.g. May 4th 2015.
All available default values can be seen in the "Change SetupField master data: "-area of a CallTracking-List-setup in the field CallOpen.
ā07-02-2015 12:43 AM
Thanks!
Actually, we introduce a new SLA for some existing call categories. The workflow is unchanged. After introducing it we have 'old' and 'new' calls.
In this case it would be helpful to define a certain date of call open. So, I could be sure that a call list contains only the 'new' calls after the change.
I could imagine a "<date" and ">date" option.
ā07-02-2015 06:09 AM
This is a good idea. I will create a request for a product enhancement.
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