Service delivery metrics and reports for CISCO serviceGrid

[gcm200001]

Hi All , 

Below are some of the metrics that were suggested , i am looking for suggestions around operational metrics based on experience with the customer . 

Thanks in advance 

Calls open by provider X
Calls open by customer 
Calls open by SL response 
Calls open by queue
Calls open by SL recovery

Volume reports 

Volume actual 
Volume actual / Organization
Volume trend 

Service level reports

Service level actual 
Service level actual / Organization 
Service level trend 
Service level trend / Organization 

Standard report by service processes 

All service cases
Service requests
Incidents 
Problems 
Changes 

[mspannla]

Without any closer information about your business its difficult to make appropriate suggestions.

So I would provide the following hint:

Have a look on our demo-platform reachable under the following URL: https://demo.solvedirect.com

User: sd

Password: demo

Here you can see more than 100 different reports. Maybe you get some ideas.

Additionally I would like to inform you about a new feature we have since we have introduced the release 7.0: Our reporting Database.

Our main business is to be an ITSM platform. We can provide a lot of different reports but there are professional tools which can do this better. Our reporting database is a separate database which is constantly up-2-date with life-data. We can provide you an user and a password and so you can have access via an ODBC-driver. In this way you can analyze your data with any foreign tool of your choice.