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Abandoned Calls Inquiry

SafiyaK
Level 1
Level 1

Good day,

I am the Switchboard Supervisor of the ATL VA and I'm inquiring about how do I know if the abandoned calls belong to my department instead of others.  My location for the VA is seriously short staffed (not my dept) and is pushing the blame on my area for abandoned calls but there's no one in the dept to either answer or they're short staffed. 

Can you please help?

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