cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Community Helping Community

136
Views
0
Helpful
0
Replies
Highlighted

Accidentally opened e-delivery of PAK with Cisco account not tied to Smart Account/Service Contract

Hello,

 

I am trying to setup some Cisco products for the first time and am having trouble due to my lack of knowledge.

I was forwarded an email from the reseller that contains a link to obtain an e-delivery to a PAK file for the Cisco Firepower Management Center Virtual Appliance. I mistakenly opened this link while signed into my personal cisco profile that is not associated with a Cisco service / smart account. Now when I go to https://software.cisco.com and open traditional licensing for my account. Is the PAK stuck on being associated with my account only now? I  am working on getting a Cisco account that is tied to my organization right now; when I do the correct account, am I able to open the email that contained the e-delivery PAK link and get key reregistered to a different Cisco account instead of my personal one? I didn’t actually convert the PAK to a license yet; I only opened the email that the reseller sent me that contains the PAK.

 

The PAK/Token for the FMC licenses shows up in my profile. It says that the status is unfulfilled and the licenses used are at “0” while there are 50000 available.

 

I don’t have access to another Cisco account that is tied to my organization right now, but when I do get one, am I able to open the email that contained the PAK and get the token reregistered to a different account instead of my personal one? I didn’t convert the PAK to a license yet; I only opened the email that the reseller sent me that contains the PAK. I looked up the instructions to license the FMC here:

https://www.cisco.com/c/en/us/td/docs/security/firepower/610/configuration/guide/fpmc-config-guide-v61/licensing_firepower_system.html#id_79783

The FMC hasn’t been registered to the firepower threat defense devices yet. Is there a difference between using the License Registration Portal or the Cisco Smart Software Manager?

 

So assuming I received a Cisco Smart Account, I would sign in to the Smart Account and open the PAK file and convert it? Then I would deploy the virtual appliance in VMware and register the license for the FMC in there?

 

I’m very new to the whole Cisco registration process and am completely lost. I appreciate the guidance and help very much.

Everyone's tags (2)
CreatePlease to create content
Content for Community-Ad
FusionCharts will render here