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ACD Transfer Out Call Details

tamaraparker
Level 1
Level 1

Hello,

 

I am wanting to see the call details for transferred calls in CUIC.  Specifically calls that my agents receive and then transfer out again.  I can see the total of calls transferred out per agent in the Agent Call Summary report, but not the details.  Is there a report I can run that will show these details?

 

Thank you!

1 Reply 1

Bar1s
Level 1
Level 1

Hello all, 

Also I need this detail. 

Is any body created same kind of report ? 

The number where to transfer-out.

Regards,

#uccx