CISCO Anyconnect Dart installation happens everytime when I use the vpn

[00upk8jygFFDUgQrN5d6]

Hello,

I have a problem while I use this program every time.

I don't know the reason why all the other people don't have any problem like me (they can connect after just login), but in my case, the CISCO program installs the anyconnect dart every time again and again (it takes ~15 min every time).

Even, frequently, they fail the installation (Below, I also added the log. Sometimes it works, sometimes does not).

So I asked to the IT service center, but they didn't know what was the problem. 

I also uninstalled the program and installed it again, but it didn't solve the problem.

Please let me know what's going on with CISCO and its anyconnect DART.

Best regards,

2021-05-09
11:02:29 Ready to connect.
11:02:29 Contacting vpn.epfl.ch.
11:02:34 User credentials entered.
11:02:34 Establishing VPN session...
11:02:35 The AnyConnect Downloader is performing update checks...
11:02:35 Checking for profile updates...
11:02:36 Checking for product updates...
11:02:36 Downloading AnyConnect DART 4.3.00748 - 29%
11:02:37 Downloading AnyConnect DART 4.3.00748 - 65%
11:02:38 Downloading AnyConnect DART 4.3.00748 - 100%
11:02:38 Checking for customization updates...
11:02:38 Performing any required updates...
11:12:40 Establishing VPN session...
11:12:40 Establishing VPN - Initiating connection...
11:12:40 Disconnect in progress, please wait...
11:12:41 The secure gateway has rejected the connection attempt. A new connection attempt to the same or another secure gateway is needed, which requires re-authentication.
The following message was received from the secure gateway: Other error
11:12:42 AnyConnect was not able to establish a connection to the specified secure gateway. Please try connecting again.
11:12:43 Ready to connect.

[marv2k]

I have to admit this is not common for anyone else at my organization. These are my logs today. I've tried to reinstall anyconnect from scratch by even deleting the folders in program files and programdata as well as the folders in my profile directory. Nothing seems to work so far. Here are my login history for today.

9/27/2022
7:20:35 AM Ready to connect.
7:24:05 AM Contacting mywebsite.com.
7:24:21 AM User credentials entered.
7:24:27 AM User credentials entered.
7:24:28 AM Establishing VPN session...
7:24:28 AM The AnyConnect Downloader is performing update checks...
7:24:28 AM Checking for profile updates...
7:24:28 AM Checking for product updates...
7:24:30 AM Downloading AnyConnect DART 4.8.03052 - 3%
7:24:31 AM Downloading AnyConnect DART 4.8.03052 - 7%
7:24:32 AM Downloading AnyConnect DART 4.8.03052 - 11%
7:24:33 AM Downloading AnyConnect DART 4.8.03052 - 13%
7:24:34 AM Downloading AnyConnect DART 4.8.03052 - 17%
7:24:35 AM Downloading AnyConnect DART 4.8.03052 - 21%
7:24:36 AM Downloading AnyConnect DART 4.8.03052 - 25%
7:24:37 AM Downloading AnyConnect DART 4.8.03052 - 29%
7:24:38 AM Downloading AnyConnect DART 4.8.03052 - 33%
7:24:40 AM Downloading AnyConnect DART 4.8.03052 - 36%
7:24:41 AM Downloading AnyConnect DART 4.8.03052 - 40%
7:24:42 AM Downloading AnyConnect DART 4.8.03052 - 44%
7:24:43 AM Downloading AnyConnect DART 4.8.03052 - 48%
7:24:44 AM Downloading AnyConnect DART 4.8.03052 - 52%
7:24:45 AM Downloading AnyConnect DART 4.8.03052 - 56%
7:24:46 AM Downloading AnyConnect DART 4.8.03052 - 60%
7:24:47 AM Downloading AnyConnect DART 4.8.03052 - 63%
7:24:48 AM Downloading AnyConnect DART 4.8.03052 - 67%
7:24:49 AM Downloading AnyConnect DART 4.8.03052 - 71%
7:24:50 AM Downloading AnyConnect DART 4.8.03052 - 75%
7:24:51 AM Downloading AnyConnect DART 4.8.03052 - 78%
7:24:52 AM Downloading AnyConnect DART 4.8.03052 - 82%
7:24:53 AM Downloading AnyConnect DART 4.8.03052 - 85%
7:24:54 AM Downloading AnyConnect DART 4.8.03052 - 89%
7:24:55 AM Downloading AnyConnect DART 4.8.03052 - 93%
7:24:56 AM Downloading AnyConnect DART 4.8.03052 - 97%
7:24:57 AM Downloading AnyConnect DART 4.8.03052 - 100%
7:24:57 AM Checking for customization updates...
7:24:57 AM Performing any required updates...
7:24:58 AM The AnyConnect Downloader updates have been completed.
7:24:58 AM Establishing VPN - Initiating connection...
7:24:58 AM Establishing VPN session...
7:24:59 AM Establishing VPN - Examining system...
7:24:59 AM Establishing VPN - Activating VPN adapter...
7:25:00 AM Establishing VPN - Configuring system...
7:25:00 AM Establishing VPN...
7:25:00 AM Connected to mywebsite.com.
7:45:32 AM Reconnecting to mywebsite.com...
7:45:36 AM Connected to mywebsite.com.
7:46:39 AM Reconnecting to mywebsite.com...
7:46:39 AM Establishing VPN - Examining system...
7:46:46 AM Establishing VPN - Activating VPN adapter...
7:46:46 AM Establishing VPN - Configuring system...
9:33:16 AM Disconnect in progress, please wait...
9:33:18 AM Ready to connect.
9:33:26 AM Contacting mywebsite.com.
9:33:30 AM User credentials entered.
9:33:32 AM Establishing VPN session...
9:33:32 AM The AnyConnect Downloader is performing update checks...
9:33:32 AM Checking for profile updates...
9:33:32 AM Checking for product updates...
9:33:34 AM Downloading AnyConnect DART 4.8.03052 - 3%
9:33:35 AM Downloading AnyConnect DART 4.8.03052 - 6%
9:33:36 AM Downloading AnyConnect DART 4.8.03052 - 10%
9:33:37 AM Downloading AnyConnect DART 4.8.03052 - 13%
9:33:38 AM Downloading AnyConnect DART 4.8.03052 - 16%
9:33:39 AM Downloading AnyConnect DART 4.8.03052 - 20%
9:33:40 AM Downloading AnyConnect DART 4.8.03052 - 23%
9:33:41 AM Downloading AnyConnect DART 4.8.03052 - 27%
9:33:42 AM Downloading AnyConnect DART 4.8.03052 - 30%
9:33:43 AM Downloading AnyConnect DART 4.8.03052 - 33%
9:33:44 AM Downloading AnyConnect DART 4.8.03052 - 37%
9:33:45 AM Downloading AnyConnect DART 4.8.03052 - 40%
9:33:46 AM Downloading AnyConnect DART 4.8.03052 - 43%
9:33:47 AM Downloading AnyConnect DART 4.8.03052 - 47%
9:33:48 AM Downloading AnyConnect DART 4.8.03052 - 50%
9:33:49 AM Downloading AnyConnect DART 4.8.03052 - 53%
9:33:50 AM Downloading AnyConnect DART 4.8.03052 - 57%
9:33:51 AM Downloading AnyConnect DART 4.8.03052 - 60%
9:33:52 AM Downloading AnyConnect DART 4.8.03052 - 63%
9:33:53 AM Downloading AnyConnect DART 4.8.03052 - 67%
9:33:55 AM Downloading AnyConnect DART 4.8.03052 - 70%
9:33:56 AM Downloading AnyConnect DART 4.8.03052 - 74%
9:33:57 AM Downloading AnyConnect DART 4.8.03052 - 77%
9:33:58 AM Downloading AnyConnect DART 4.8.03052 - 80%
9:33:59 AM Downloading AnyConnect DART 4.8.03052 - 84%
9:34:00 AM Downloading AnyConnect DART 4.8.03052 - 87%
9:34:01 AM Downloading AnyConnect DART 4.8.03052 - 91%
9:34:02 AM Downloading AnyConnect DART 4.8.03052 - 94%
9:34:03 AM Downloading AnyConnect DART 4.8.03052 - 97%
9:34:04 AM Downloading AnyConnect DART 4.8.03052 - 100%
9:34:04 AM Checking for customization updates...
9:34:04 AM Performing any required updates...
9:34:05 AM The AnyConnect Downloader updates have been completed.
9:34:05 AM Establishing VPN - Initiating connection...
9:34:06 AM Establishing VPN session...
9:34:06 AM Establishing VPN - Examining system...
9:34:06 AM Establishing VPN - Activating VPN adapter...
9:34:07 AM Establishing VPN - Configuring system...
9:34:07 AM Establishing VPN...
9:34:07 AM Connected to mywebsite.com.
3:07:39 PM Reconnecting to mywebsite.com...
4:48:03 PM Disconnect in progress, please wait...
4:48:05 PM Ready to connect.
4:48:12 PM Ready to connect.
4:49:53 PM Contacting mywebsite.com.
4:49:59 PM User credentials entered.
4:50:00 PM Establishing VPN session...
4:50:00 PM The AnyConnect Downloader is performing update checks...
4:50:00 PM Checking for profile updates...
4:50:00 PM Checking for product updates...
4:50:02 PM Downloading AnyConnect DART 4.8.03052 - 3%
4:50:03 PM Downloading AnyConnect DART 4.8.03052 - 7%
4:50:04 PM Downloading AnyConnect DART 4.8.03052 - 10%
4:50:05 PM Downloading AnyConnect DART 4.8.03052 - 14%
4:50:06 PM Downloading AnyConnect DART 4.8.03052 - 18%
4:50:07 PM Downloading AnyConnect DART 4.8.03052 - 21%
4:50:08 PM Downloading AnyConnect DART 4.8.03052 - 25%
4:50:09 PM Downloading AnyConnect DART 4.8.03052 - 29%
4:50:10 PM Downloading AnyConnect DART 4.8.03052 - 33%
4:50:11 PM Downloading AnyConnect DART 4.8.03052 - 36%
4:50:12 PM Downloading AnyConnect DART 4.8.03052 - 40%
4:50:13 PM Downloading AnyConnect DART 4.8.03052 - 44%
4:50:14 PM Downloading AnyConnect DART 4.8.03052 - 48%
4:50:15 PM Downloading AnyConnect DART 4.8.03052 - 50%
4:50:16 PM Downloading AnyConnect DART 4.8.03052 - 54%
4:50:18 PM Downloading AnyConnect DART 4.8.03052 - 56%
4:50:19 PM Downloading AnyConnect DART 4.8.03052 - 58%
4:50:20 PM Downloading AnyConnect DART 4.8.03052 - 61%
4:50:21 PM Downloading AnyConnect DART 4.8.03052 - 62%
4:50:22 PM Downloading AnyConnect DART 4.8.03052 - 67%
4:50:23 PM Downloading AnyConnect DART 4.8.03052 - 70%
4:50:24 PM Downloading AnyConnect DART 4.8.03052 - 72%
4:50:25 PM Downloading AnyConnect DART 4.8.03052 - 75%
4:50:26 PM Downloading AnyConnect DART 4.8.03052 - 79%
4:50:27 PM Downloading AnyConnect DART 4.8.03052 - 83%
4:50:28 PM Downloading AnyConnect DART 4.8.03052 - 87%
4:50:29 PM Downloading AnyConnect DART 4.8.03052 - 91%
4:50:30 PM Downloading AnyConnect DART 4.8.03052 - 95%
4:50:31 PM Downloading AnyConnect DART 4.8.03052 - 99%
4:50:32 PM Downloading AnyConnect DART 4.8.03052 - 100%
4:50:32 PM Checking for customization updates...
4:50:32 PM Performing any required updates...
4:50:33 PM The AnyConnect Downloader updates have been completed.
4:50:33 PM Establishing VPN - Initiating connection...
4:50:33 PM Establishing VPN session...
4:50:34 PM Establishing VPN - Examining system...
4:50:34 PM Establishing VPN - Activating VPN adapter...
4:50:35 PM Establishing VPN - Configuring system...
4:50:35 PM Establishing VPN...
4:50:35 PM Connected to mywebsite.com.
5:08:37 PM Reconnecting to mywebsite.com...
5:08:38 PM Connected to mywebsite.com.
5:48:24 PM Establishing VPN - Examining system...
5:48:24 PM Establishing VPN - Activating VPN adapter...
5:48:24 PM Establishing VPN - Configuring system...
5:48:24 PM Establishing VPN...
5:48:24 PM Establishing VPN - Examining system...
5:48:24 PM Establishing VPN - Activating VPN adapter...
5:48:24 PM Establishing VPN - Configuring system...
5:48:24 PM Establishing VPN...
5:48:24 PM Establishing VPN - Examining system...
5:48:24 PM Establishing VPN - Activating VPN adapter...
5:48:24 PM Establishing VPN - Configuring system...
5:48:24 PM Establishing VPN...
5:48:25 PM Reconnecting to mywebsite.com...
5:48:25 PM Establishing VPN - Examining system...
5:48:25 PM Establishing VPN - Activating VPN adapter...
5:48:25 PM Establishing VPN - Configuring system...
5:48:25 PM Establishing VPN...
5:48:25 PM Establishing VPN - Examining system...
5:48:25 PM Establishing VPN - Activating VPN adapter...
5:48:25 PM Establishing VPN - Configuring system...
5:48:25 PM Establishing VPN...
5:48:25 PM Reconnecting to mywebsite.com...
5:48:28 PM Disconnect in progress, please wait...
5:48:30 PM Ready to connect.
5:48:35 PM Ready to connect.
8:10:08 PM Ready to connect.
8:10:18 PM Ready to connect.
10:33:09 PM Contacting mywebsite.com.
10:33:14 PM User credentials entered.
10:33:15 PM Establishing VPN session...
10:33:15 PM The AnyConnect Downloader is performing update checks...
10:33:15 PM Checking for profile updates...
10:33:15 PM Checking for product updates...
10:33:17 PM Downloading AnyConnect DART 4.8.03052 - 4%
10:33:18 PM Downloading AnyConnect DART 4.8.03052 - 7%
10:33:19 PM Downloading AnyConnect DART 4.8.03052 - 12%
10:33:20 PM Downloading AnyConnect DART 4.8.03052 - 16%
10:33:21 PM Downloading AnyConnect DART 4.8.03052 - 19%
10:33:22 PM Downloading AnyConnect DART 4.8.03052 - 23%
10:33:23 PM Downloading AnyConnect DART 4.8.03052 - 27%
10:33:24 PM Downloading AnyConnect DART 4.8.03052 - 31%
10:33:25 PM Downloading AnyConnect DART 4.8.03052 - 35%
10:33:26 PM Downloading AnyConnect DART 4.8.03052 - 38%
10:33:27 PM Downloading AnyConnect DART 4.8.03052 - 42%
10:33:28 PM Downloading AnyConnect DART 4.8.03052 - 46%
10:33:29 PM Downloading AnyConnect DART 4.8.03052 - 50%
10:33:30 PM Downloading AnyConnect DART 4.8.03052 - 53%
10:33:31 PM Downloading AnyConnect DART 4.8.03052 - 56%
10:33:33 PM Downloading AnyConnect DART 4.8.03052 - 60%
10:33:34 PM Downloading AnyConnect DART 4.8.03052 - 64%
10:33:35 PM Downloading AnyConnect DART 4.8.03052 - 68%
10:33:36 PM Downloading AnyConnect DART 4.8.03052 - 71%
10:33:37 PM Downloading AnyConnect DART 4.8.03052 - 75%
10:33:38 PM Downloading AnyConnect DART 4.8.03052 - 79%
10:33:39 PM Downloading AnyConnect DART 4.8.03052 - 82%
10:33:40 PM Downloading AnyConnect DART 4.8.03052 - 86%
10:33:41 PM Downloading AnyConnect DART 4.8.03052 - 90%
10:33:42 PM Downloading AnyConnect DART 4.8.03052 - 92%
10:33:43 PM Downloading AnyConnect DART 4.8.03052 - 96%
10:33:44 PM Downloading AnyConnect DART 4.8.03052 - 99%
10:33:44 PM Downloading AnyConnect DART 4.8.03052 - 100%
10:33:44 PM Checking for customization updates...
10:33:44 PM Performing any required updates...
10:33:46 PM The AnyConnect Downloader updates have been completed.
10:33:46 PM Establishing VPN - Initiating connection...
10:33:46 PM Establishing VPN session...
10:33:46 PM Establishing VPN - Examining system...
10:33:46 PM Establishing VPN - Activating VPN adapter...
10:33:47 PM Establishing VPN - Configuring system...
10:33:47 PM Establishing VPN...
10:33:47 PM Connected to mywebsite.com.