CISCO ASR1002-x: Critical software exception

[thestudent101]

Hi,

What does critical software exception means? Thank you

Router01 uptime is 6 days, 1 hour, 15 minutes
Uptime for this control processor is 6 days, 1 hour, 18 minutes
System returned to ROM by Critical software exception, check bootflash:crashinfo_RP_00_00_20190705-153903-PHILIPP
System restarted at 15:45:55 PHILIPP Fri Jul 5 2019
System image file is "bootflash:/asr1002x-universalk9.16.07.01.SPA.bin"
Last reload reason: Critical software exception, check bootflash:crashinfo_RP_00_00_20190705-153903-PHILIPP

[Leo Laohoo]

Update the firmware.

Alternatively, raise a TAC Case and give them the crashinfo file for analysis.

[premspandey1995]

critical software exception means software crash. You may find out the crash file in your bootflash, you just need to open a TAC case with Cisco & provide the crash file in order to find out the reason for the crash. 

For your understanding, I am enclosing the link  

https://www.cisco.com/c/en/us/support/docs/routers/7500-series-routers/26145-crashes-swforced-troubleshoot.html

Thank you & have a great time!!