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Cisco Finesse Troubleshooting Manual

Hi Everyone. My team is experiencing trouble with calls dropping mid-conversation. Some are also having trouble with the transfer button not activating. Jabber appears to be working fine, as does the VPN portal. Sometimes switching browsers fixes it. Other times, they have to reboot completely. Is there a manual to help us troubleshoot this better? Any suggestions on the cause or a more permanent resolution?

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